9a999c Privacy Policy

1. What Information We Collect

To create an account on 9a999c and enjoy our Service, you will need to provide some personal information. We collect the following types of information:

1.1 Registration and Identity Information

• Full name (as per national identity card)
• Date of birth (for age verification — only those aged 21 and above may register)
• Valid email address
• Username and password
• Residential address

1.2 Financial Transaction Information

• bKash, Nagad, or Rocket mobile number (for deposits and withdrawals)
• Transaction history, deposit and withdrawal amounts
• Bank account details (if applicable)

1.3 Automatically Collected Information

• IP address and device identifier information
• Browser type and operating system
• Activity logs and session data on the platform
• Information collected through cookies and similar tracking technologies
• Gaming activity and betting history

1.4 Verification Documents

As part of the KYC process, we may request a copy of your National ID (NID), passport, or birth registration certificate. These documents are used solely for identity and age verification purposes.

2. Purpose of Using Your Information

9a999c uses the information collected from you for the following legitimate purposes:

• Account Management: To create, verify, and manage your account.
• Financial Transaction Processing: To accept deposits, process withdrawals, and maintain transaction records.
• Customer Support: To respond to your questions and complaints and to provide assistance.
• Security and Fraud Prevention: To prevent unauthorized access, fraudulent activity, and cyberattacks.
• Responsible Gaming: To identify problematic gaming behavior and to facilitate voluntary self-exclusion.
• Platform Improvement: To conduct analysis for improving our Service and user experience.
• Legal Compliance: To comply with applicable laws and regulations.
• Promotional Communications: Only with your consent — to inform you about bonuses, promotions, and service updates.

We do not sell your information to any third party for commercial purposes.

3. Cookies and Tracking Technologies

The 9a999c platform uses cookies and similar technologies. Cookies are small text files stored in your browser.

3.1 Types and Purposes of Cookies

• Essential Cookies: Essential for login sessions and security — these cannot be disabled.
• Functionality Cookies: To remember your preferences such as language and layout.
• Analytics Cookies: To analyze platform usage statistics — data is anonymized.

3.2 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may limit some functionality of the platform.

4. Information Sharing and Disclosure

9a999c may share your personal information with third parties in the following circumstances:

4.1 Service Provider Partners

With payment processing, technical infrastructure, and gaming software providers — only the information necessary for operating the Service. These partners are contractually bound to comply with our data protection standards.

4.2 Legal Obligations

We may be required to disclose information in accordance with court orders, directives from government authorities, or applicable legal requirements. In such circumstances, we will endeavor to notify you where legally possible.

4.3 Business Changes

If there is a significant change to the business structure of 9a999c (such as a merger or acquisition), user information may be transferred to the new entity. In such cases, we will notify users in advance.

4.4 What We Do Not Do

• Your information is not sold to any advertiser or data broker.
• Your information is not shared with third parties for marketing purposes without your consent.
• Your information is not used for any purpose unrelated to the provision of the Service.

5. Data Security Measures

9a999c applies industry-standard security measures to protect your personal information:

5.1 Technical Safeguards

• SSL/TLS Encryption: All data exchanged between your browser and our servers is encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall and Intrusion Detection Systems: To prevent unauthorized access.
• Regular Security Audits: To identify and address vulnerabilities.

5.2 Organizational Safeguards

• Only authorized personnel have access to personal information.
• Data protection training is mandatory for all staff.
• Data access logging and monitoring are always active.

In the event of a data breach, we will notify affected users in a timely manner in accordance with applicable legal obligations.

6. Data Retention Period

9a999c retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• Active Account: All necessary information will be retained for as long as your account remains active.
• After Account Closure: Certain information may be retained for a specified period to fulfill legal and regulatory requirements.
• Financial Records: For the period required by legal obligations.
• Dispute Resolution: Until any ongoing legal matter is resolved.

Once the specified retention period has ended, your information will be securely deleted or anonymized.

7. Your Rights

You have the following rights regarding your personal information, and 9a999c fully supports these rights:

7.1 Right to Access

You may request at any time to know what information we hold about you. We will provide the information after appropriate verification.

7.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request a correction. Many details can also be updated directly through your account settings.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

7.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted.

7.5 Right to Object

You may object to marketing communications at any time. Upon receiving your request, we will immediately stop marketing communications.

To exercise these rights, email [email protected] or contact us via 24/7 live chat.

8. Protection of Minors

9a999c's Service is for those aged 21 and above only. We actively follow an age verification process to prevent registration by minors.

• Age verification is mandatory at the time of registration.
• Age documents are verified during the KYC process.
• If there is a suspicion that a user is a minor, the account will be suspended.
• We do not knowingly collect personal information from minors.

If you are aware that a minor has registered on our platform, please notify us immediately at [email protected].

9. International Data Transfers

For the operation of our technology infrastructure, your information may be processed or stored on servers outside of Bangladesh. In such cases:

• All international data transfers are conducted with appropriate protective measures in place.
• Adequate data protection standards are ensured in the destination country of the transfer.
• Service provider partners are bound by data protection agreements.

10. Third-Party Links and Services

The 9a999c platform sometimes integrates the technology of third-party gaming software providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe). These providers have their own privacy policies and 9a999c is not responsible for their policies.

Payment gateway services such as bKash, Nagad, and Rocket have their own data protection policies. When completing a transaction, you may interact directly with their platforms.

11. Changes to the Policy

9a999c reserves the right to update this Privacy Policy from time to time. If there are any significant changes:

• The date of the change ("Last Updated") will be noted at the top of the page.
• Registered users will be notified by email.
• A notice regarding the change may be displayed when signing in to the platform.

If you continue to use the Service after a change, you will be considered to have given your consent to the terms of the updated policy. Therefore, it is recommended that you review this page regularly.

12. Responsible Gaming and Data

9a999c firmly believes in responsible gaming principles. We may analyze information related to your gaming behavior for the following purposes:

• To identify problematic gaming patterns and to provide support where needed.
• To maintain voluntary deposit limits, session limits, or self-exclusion.
• To provide personalized responsible gaming guidance.

To learn more about responsible gaming, visit our Responsible Gaming page.